Some Superstars come and go, some are carved into our history forever. Much like the actual heroes and heels of the WWE, your MySUPERSTAR can stick around to leave their mark, but in some cases you may find their data deleted, corrupted, or just plain missing.
Deleted MySUPERSTAR
If you've gone in and deleted your Superstar, we do not have a way to reverse that or restore the VC spent on it. That's why, when you go to initiate the deletion, you get a pop-up message with a warning. Once you have confirmed that warning was received, and you're ready to delete, that is a permanent step.
Corrupted MySUPERSTAR
When you go to use your Superstar, do you get an error, game crash, or similar issue? In this case, your file may have become corrupted. Just as with a deleted one, we are not able to restore the file, but we'd still like to collect some information from you to help us troubleshoot these issues and prevent them in the future.
To help us, send us a ticket with the following information:
- What were you doing before this issue started happening
- When you try to load this Superstar, what happens - please include as much detail as possible
- What time and date did you first notice the issue, with your time zone included
- Any error message you are receiving
- A screenshot or video of what happens when you try to log in with that Superstar
- If you need help attaching that information to your ticket, check out this helpful article
We may ask for some more details or clarification to ensure we get the right info to the right teams.
Missing MySUPERSTAR
And then there are the rare times when you just don't know what happened! First, carefully consider if someone else has access to your console or account. We see a number of cases where trusted friends and family are the responsible culprit for these vanished Superstars. Should you be sure that isn't what happened, we don't have a way to restore the Superstar, but just like a corrupted file we'd like as much information as possible in a ticket to help us track down these issues, getting the details to help the right teams resolve it going forward!